All Canaan Miners:
1. A 180-day warranty is provided starting from the shipping date. Overclocking the miner will void the warranty immediately.
2. All sales are final. No refunds will be granted. Defective miners can be repaired for free if they fall under the Canaan warranty policy. After the warranty period, machines can be repaired at the cost of parts and labor.
3. The following events will void the warranty:
a. Customer removes/replaces any components by himself without receiving permission from Bitmain first.
b. Product/board/components damage caused by physical interference, including but not limited to, moisture, fire, flood, lightning, transportation, and extreme environment;
c. Burnt parts on hash boards or chips;
d. Miner/boards/components damage due to water immersion or corrosion due to wet environment.
4. For all repairs or RMA, within warranty or not, customer must return the defective parts at his/her own expense.
5. Coin Mining Central will cover return shipping costs when shipping a replacement unit within the warranty period.
6. If you notice there are some loose heatsinks when you receive the miner, please inform us by email to info@coinminingcentral.com within 3 days from the date the package is received according to UPS/DHL/FEDEX's website.
7. Coin Mining Central does not take any responsibility for or compensate for any loss as result of downtime caused by delays in transportation as a result of custom formalities or other reasons.
All Goldshell Miners:
If the product you have purchased is found to be defective, you need to create a support ticket on the Goldshell website. You may refer to the following web page for additional details: https://www.goldshell.com/ticket_new/
After-Sales Maintenance Service period starting from the date of delivered. You can enjoy free after-sales service within 180 days.
If your product is under warranty, Goldshell will service the product free of charge and will pay for the return postage. The return shipping costs back to the repair facility is not covered.
In order to avoid a long maintenance period, we may send parts for you directly . Please get the disassembly authorization from the after-sales staff. Then replace the parts by yourself.
- Product damage caused by improper installation, use and maintenance;
- Product damage or failure caused by dropping, accident, theft, abuse, negligence, improper operation;
- Product/board/components damage caused by physical interference, including but not limited to, moisture, fire, flood, lightning, transportation, and extreme environment;
- Product damage caused by overvoltage or undervoltage or leakage;
- Product damage caused by significant higher or lower ambient temperature exposure;
- Product damage or loss caused by natural disasters, including, but not limited to, floods, lightning, fires, earthquakes, tsunamis and lightning strikes, etc;
- Disassembly or alteration of Product by any person other than us or an authorized service provider of us;
- Product damage or failure caused by the use of power supply, parts or units which are neither supplied by us nor our authorized providers;
- Unauthorized changes on firmware and hardware;
- Product damage or failure caused by the use of unauthorized firmware or drivers;
- Damage or loss of data due to improper use;
- Product without original barcode or SN label or which has been altered, defaced or removed;
- Mixed boards: any or all of the hash boards or control boards in a Product are not the original parts of such Product, or anything preventing us from determining whether the hash boards or control boards are the original parts of such Product;
- Any reason other than those caused by us that makes it impossible for us to diagnose whether the Product is under warranty.
All iBeLink Miners:
1. A 180-day warranty is provided starting from the shipping date.
2. All sales are final.
3. Defective machines will be repaired for free under the Broadeng warranty policy.
4. The following events will void the warranty: overclocking the miner; customer removal and replacement of any components without receiving permission from Broadeng; damage caused by poor power supply, lightning or voltage surges; burnt parts on hash boards or chips; damage due to water immersion or corrosion in a wet environment.
5. The customer will return defective equipment at their own expense, after opening a support ticket and troubleshooting with iBeLink customer support. Coin Mining Central will pay for the shipping cost to the customer when shipping a replacement unit within the warranty period. Coin Mining Central will not pay for any loss of down time or delay caused by defective equipment. In cases where the warranty is void or after the warranty period, equipment can be repaired for the cost of parts and labor.
All ICERIVER Miners:
1. A warranty of 180 days is provided from the date of shipment. Within the warranty period, if you need to repair the machine, we will provide you with the address for sending it in. The shipping cost to send the machine for repairs will be borne by you, but we will cover the return shipping cost. If the warranty period has expired, we will provide paid repair services, and you will be responsible for the repair and shipping costs.
2.ICERIVER is not responsible for any damage caused by the user’s improper use of the product, including not following ICERIVER’s instructions, specifications, and conditions, or dismantling or modifying the system without prior consent from ICERIVER.
3.If the device needs to be sent in for repair, please submit a Support Ticket on ICERIVER official website:
An ICERIVER support ticket can be opened up via:
You can also contact ICERIVER instantly via Telegram: @IceRiverSupport
The warranty expires in the following cases:
- Miner is demolished, privately altered or component replacement by customers;
- Lightning, voltage surges, poor quality power supply causing damage;
- Circuit boards and components damaged by water, exposed to moisture or corroded;
- The circuit board or the chip is completely burned;
- Excessive Over-clocking in a overheating environment.
- If above case happens, services of your miner maintenance will be charged. For the specific procedures, please refer to the after-sales process.
All Ipollo Miners:
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A 180/360-day warranty period is provided starting from the shipping date(the “Warranty Period”).180-day Including: V1, V1 mini, V1 mini-260M(Standard), V1 mini-280M(Standard), V1 mini-330M, G1, G1mini, X1, V1H, V1 mini ETC, V1 mini ETC Plus, V1 mini SE, V1 mini SE Plus. 360-day Including: B1L
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The Product Warranty is non-transferable and applies only to the original purchaser. The Product Warranty does not apply to any product not purchased from us or our authorized suppliers. The Product is not for family consumption. The Product shall be operated only by professionals, and nonprofessionals (such as underage person, etc.) are not allowed to operate the Product. In case you fail to comply with the instructions mentioned above, you shall be responsible for any loss or damage caused to others or yourself.
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All sales are final. No refunds will be granted. Defective Productcan be repaired for free if they fall under the iPollo Warranty policy.
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We will not provide repair service under the following circumstances:
(1) Product has been lost before the arrival at the repair service location;
(2) Damage caused by the use of third-party overclocking software;
(3) Any product other than iPollo Product or fake products;
(4) Scratches or other cosmetic damage to Product surfaces that do not affect the operation of the Product;
(5) Scrap: including but not limited to, burned boards, corrosion/oxidation of Products, disconnection of chip pins, PCB breakage, board via holes blockage, and the use of POE switches, etc.;
(6) Fraud as determined by us, including, but not limited to, deliberately forging or replacing barcodes of Products or parts, or other attempts to obtain After-Sales Maintenance Service that the Customer is not otherwise entitled to. Products and parts that do not have the original barcodes will not be eligible for Maintenance.
(7) Algorithm change of block-chain itself, or the Product’ algorithm change made by you.
For Products not eligible for repair, you should pay for return shipping fee, storage fee and other expenses (if any) before asking us to return the product to you.
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We reserve the right to charge fees for repair services under the following circumstances:
(1) The Product has expired the Warranty Period, including (i) the warranty of the Product has expired when the Repair Service Order is created (as such date is indicated on this Website); or (ii) the Product does not arrive at the repair service location within the time period described in this Section 6, and the warranty of the Product has expired when the Product arrives at the repair service location.
(2) Voided warranty due to:
(a) Product damage caused by failure to installation, use and maintain in accordance the user’s guide;
(b) Product damage or failure caused by dropping, accident, theft, abuse, negligence, improper operation;
(c) Product damage caused by physical interference, including but not limited to, moisture, corrosive environments, surges, transportation, and extreme environment;
(d) The entire Product, the board, or components of the board are crushed, broken, burnt, dropped, damaged due to improper operation;
(e) Product damage caused by overvoltage or undervoltage or leakage;
(f) Product damage caused by significant higher or lower ambient temperature exposure;
(g) Product damage caused by humidity, oxidation, corrosion and short circuit to the Product, units or any part thereof;
(h) Product damage or loss caused by natural disasters, including, but not limited to, floods, lightning, fires, earthquakes, tsunamis and lightning strikes, etc.;
(i) Disassembly or alteration of Product by any person other than us or an authorized service provider of us’
(j) Product damage or failure caused by the use of power supply, parts or units which are neither supplied by us nor our authorized providers;
(k) Unauthorized changes on firmware and hardware using any third-party product;
(l) Product damage or failure caused by the use of unauthorized firmware or drivers, including but not limited to firmware that enables users to apply an over frequency setting;
(m) Product damage resulting from non-commonality and/or incompatibility with current and/or future versions of operating systems, software and/or hardware;
(n) Damage or loss of data due to improper use;
(o) Product without original barcode or SN label or which has been altered, defaced or removed;
(p) Mixed boards: any or all of the hash boards or control boards in a Product are not the original parts of such Product, or anything preventing us from determining whether the hash boards or control boards are the original parts of such Product;
(q) Direct operation of Product without being connected to drainage assemblies (applicable to Products requiring connection to drainage assemblies);
(r) Daily wear and tear;
(s) Any reason other than those caused by us that makes it impossible for us to diagnose whether the Product is under warranty.
(3) Product sent for Repair Service without proper packaging, including unpacked Product, Product without sufficient cushioning material, etc.
(4) As to the chips missing in the hash boards, you shall bear the cost of the chips replaced in case the hash boards are repairable.
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If you request a free repair service, please create a Repair Service Order online (the creation time of the Repair Service Order is subject to the display on this Website), and send the product to our repair point within 15 days from the creation of Repair Service O Warranty eligibility will be determined on the date product arrives at our repair point.
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iPollo does not take any responsibility for or compensate for any loss as result of downtime caused by delays in transportation as a result of custom formalities or other reasons.
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Working time of after-sale service is 09:30 to 18:30 UTC+8, service includes remote helping, Q&A, diagnosis, etc. All service inquiries will be responded within 48 hours, repair work can be expected within 7-10 working days (shipping time not included).
Please read iPollo Repair Policy for a complete list of terms and conditions that apply to all orders placed on www.ipollo.com
All JASMINER Miners:
1. When JASMINER product (machine) breaks down, please contact the after-sales personnel in time. After understanding and remotely detecting the broken down machine, the after-sales personnel suggest the customer to repair the broken down server. After sales team can be found using the following link: https://www.jasminer.com/#/support/index
2. After the user creates a work order, the after-sales default is that the express package is faulty or damaged, and the package will be signed in normally; After unpacking, the after-sales department will check the machine failure and damage. The after-sales department will not bear the damage caused by logistics and users.
In order to avoid damage to the machine during transportation, users should pay attention to take protective measures during packaging when sending the machine.
3. After-sales service does not support self delivery of logistics packages. Do not choose self delivery; The round-trip freight for the maintenance of the mining machine shall be borne by each party. When the user sends the after-sales maintenance, please be sure to choose the freight paid in cash.
1.. After-sales process
Ⅰ. Create a repair order
- Enter the official website to create a repair order and enter the page to add customer information and equipment informatio
Jasminer customer service will contact you in time to provide you with technical support and confirm whether the equipment needs to be returned to the factory for maintenance.
- After confirming the need to return to the factory, you need to fill in and improve the logistics information and receiving address in the work order
After-sales packages will be rejected if:
① No work order is created;
② The physical object is inconsistent with the work order (the after-sales cannot distinguish whether it is the work order creation error or the logistics transportation problem);
③ Work order creation error (express order number is filled in incorrectly, and repair information is not filled in completely).
All losses (including maintenance costs, loss of income, etc.) arising therefrom shall be borne by the user.
- After-sales work order status query method: Official Website - personal center - after-sales service - service record
- When filling in the after-sales work order, the user must fill in the address information clearly, and cannot modify it when the work order is submitted;
Ⅱ. After-sales receipt
Ⅲ. Quotation maintenance
Free after-sales maintenance time: the difference between the date when the machine leaves the factory and the date when the maintenance parts are received at the maintenance point is within the warranty period. If it exceeds the warranty period, it will be regarded as out of warranty.
JASMINER's official website can be queried in after-sales service > warranty period query >.
- Once the warranty machine is returned to the after-sales service, the after-sales service will quote for maintenance according to the actual situation of the machine. If the machine cannot be repaired or has no maintenance value, it will be returned for treatment. For maintenance quotation, please pay attention to the status of after-sales work order or contact the customer service of Jasminer.
- The following conditions will invalidate the warranty and will not be repaired or repaired free of charge:
① Human factors:
Product damage caused by improper use or misoperation;
The machine itself is disassembled (the label of the machine is artificially damaged), and the components are changed and replaced without permission;
Product damage caused by using products that are not ours and do not meet our required parameters;
The computing board or chip is crushed, broken or burned;
Product damage caused by high voltage and electric leakage;
Product damage caused by too high or too low ambient temperature;
Overclocking;
The serial number of the machine is missing or ambiguous;
Any situation that makes us unable to judge whether the product is within the warranty period;
② Natural factors:
Natural disasters, including damage caused by lightning, flood, storm, fire and earthquake, such as water inflow, dampness and corrosion of circuit boards and components;
Natural wear;
③ Other factors:
Counterfeit products, etc.
- The following damages caused by the machine during use or transportation cannot be repaired after-sales, and all losses arising therefrom shall be borne by the user;
① Scrap, including board burning, product corrosion/oxidation, chip pad pin falling off, PCB fracture, board hole blockage, etc;
- Scrapped and mixed board machines are not accepted by customers after quotation and can be returned without repair; The quotation of normal machines cannot be returned without repair.
- If the work order is not created and the customer service is not contacted for more than 90 days, the maintenance fee is not paid, or the returned package is rejected due to user reasons, the after-sales service will not return the machine.
Ⅳ. Machine return
- On the premise of correctly creating the work order, the return time:
Warranty machines: the after-sales delivery time is generally within 5 working days from the date of receipt confirmed by the system, which shall be subject to the actual maintenance progress. For example, the maintenance time of large quantities or complete machines will be extended according to the actual situation;
Warranty machines: the after-sales delivery time is generally within 5 working days after the payment voucher is sent to the customer service.
Generally, machines under a work order will be returned after-sales; If the repair quantity is large, it can be returned in several times. If you need to pay for an out of warranty machine, please pay the maintenance fee as soon as possible to avoid delaying the return time of the whole machine
- Selection principle of after-sales return logistics:
After-sales return now supports the following logistics methods: SF, Deppon, KYE.
If the user has any questions, please be sure to contact the customer service for confirmation in advance.
Please follow the instructions below to request repair service:
Please follow the steps below:
1. Contact Whatsminer aftter-sales team to specify problems;
2. Send out the product after receiving confirmation from whatsminer's technician;
3. Create online rework order on website after shipping defects;
All MICROBT WHATSMINER Miners:
After-sales process
1.1. Send Out Defective Miner
If it is not possible to confirm the specific fault, please contact customer service to confirm.
After-sales business cards:
Telegram 1:https://t.me/Whatsminer_Aftersales (Repair consultation)
Telegram 2:https://t.me/Leslie_whatsminer (Repair)
Telegram 3:https://t.me/whatsminercici (Parts sales)
Wechat 1:microbt_service
Wechat 2:whatsminer_service
Mail:Support@microbt.com
To Join Whatsminer Telegram Channel: https://t.me/whatsminercommunity
1.2. CAUTION:
1.2.1. When WhatsMiner breaks down, please contact the after-sales personnel to check the situation in time. It is recommended that the customer return the faulty miner parts; if the number of damages to the hash board is large, please return it to the repair or authorization of the after-sales personnel;
1.2.2. After the user creates the work order, the default after-sale express package is the failure or damage of the miner, the normal package will be signed; after-sale unpacking will check the miner failure and damage, due to logistics reasons and user reasons caused damage, after-sale will not bear, warranty service will lost. In order to avoid the damage caused by the miner in the course of transportation, the user should pay attention to the protection measures when sending out the miner.
1.2.3. After the sale does not support the logistics package from the mention, please door-to-door; In the miner repair warranty period, the return shipping cost is AA institution, the user sends after-sales maintenance, please be sure to choose shipping cash.
2. Create a Repair Ticket
2.1. Enter the official website "Support", click "Repair", enter the page to add maintenance parts, fill in repair information.
2.2. CAUTION:
2.2.1. When users need maintenance, they need to create repair ticket in the system, fill in and improve maintenance parts information, customer information and logistics number.
2.2.2. Parcels will be rejected after sale under the following circumstances:
(1) No Create a Repair Ticket;
(2) There are differences between logistics packages and repair ticket(Wrong and incomplete information on repairs to express orders )Therefore, all losses (including maintenance costs, loss of income, etc.) will be borne by the user;
(3) After-sales repair ticket status query method:After-sales repair ticket status description: To be confirmed (after-sales technical personnel remarks failure information) --> pending receipt (before logistics receipt) --> to be repaired (received) --> to be shipped (has been repaired) --> Completed (miner returned);
(4) When filling out the after-sales repair ticket, the user must fill in the clear address information and cannot modify it when the work order is submitted;
3. Receiving at Service Center
4. Quotation Maintenance
4.1. After-sale free maintenance time ;The difference between the date when the miner leaves the factory and the date when the repairing parts are received at the service center is within the warranty period, and if it exceeds the warranty period, it will be considered as an exception. (The warranty period of WhatsMiner is indicated in the product > commodity > after-sale policy, you can also click support to check.)
4.2. Once the non-warranty miner returns to the after-sales service, the after-sales service will be priced and repaired according to the actual situation of the miner. If the miner cannot be repaired or has no maintenance value, it will be returned. Please consult the service center for detailed maintenance quotations.
5. The following conditions will lose the warranty and will not be repaired or repaired free of charge.
5.1. Human Factors:
(1) Damage to the product caused by improper use or operational errors;
(2) The miner itself was disassembled (the label of the miner was artificially damaged), and the components were altered and replaced privately;
(3) Damage to products caused by the use of products other than ours that do not meet our requirements;
(4) Hash boards or chips are crushed, damaged, burnt down;
(5) Damage of Products Caused by High Voltage and Leakage;
(6) Product damage caused by excessive or too low ambient temperature;
(7) Overclocking;
(8) The serial number of the miner is missing or ambiguous;
(9) Anything that causes us to be unable to determine whether the product is under warranty or not;
(10) Damage caused by deformation and corrosion of liquid cooled products, including but not limited to extrusion deformation of cold plates (hydro cooling products) caused by excessive water inlet pressure and non-standard use, corrosion caused by excessive PH value of liquid medium and non use of specified liquid (immersion cooling products), damage caused by excessive conductivity of liquid medium, etc.
5.2. Natural factors:
(1) Natural disasters, including damage caused by lightning, floods, storms, fires and earthquakes, such as water inflow, dampness and corrosion of circuit boards and components, etc.
(2) Natural wear;
5.3. The following damages caused by the use or transportation of the miner cannot be repaired after -sale, and all losses arising therefrom shall be borne by the user;
5.3.1. Scrap, including Burnt hash boards, corrosion/oxidation, chip pad pin out, PCB breakage, hole hole, etc.
5.3.2. After the scrap and mixed miner quotation, the customer does not accept it, and the operation can be returned;Normal miners quoted are not allowed to be not repaired and returned ;
5.3.3. For those who have not created a work order for more than 90 days and have not contacted customer service, or have not paid maintenance fees, or refuse to return the package due to user reasons, they will not return to the miner after sale.
5.4. Other factors:
(1) Counterfeit products, etc.
6. Completion of payment
After-sales Maintenance Payment Account, Personal Center>>Repair Order, view the details in the corresponding work order.
7. Miner return
7.1. On the premise of correctly creating repair ticket, return time
Maintenance miner: The after-sales delivery time is generally 7 working days from the date of receipt of the system confirmation, specifically for actual maintenance.
Schedule is the criterion, if the maintenance time of large quantities or the whole miner is prolonged according to the actual situation.
7.2. After-sale delivery time is usually within 7 working days after payment vouchers are sent to customer service.
7.3. A miner under repair ticket will be returned uniformly after sale; if the number of repairs is large, it can be divided into several returns. If you need to pay for the miner, please pay the maintenance fee as soon as possible, so as not to delay the return time of the whole miner.
8. After-sales return logistics selection principle:
8.1. After-sales return now supports the following logistics methods: DHL, EMS, UPS, etc.
If the user has a problem, please contact customer service to confirm in advance.
8.2. Due to the long maintenance time of the product, in order to avoid the loss of mining revenue caused by long-term maintenance,we can randomly distribute the instead of products to the customers on the premise of guaranteeing the same type of products. If you need to return to the original products, If you need to return to the original products, Please add notes when creating the repair ticket and contact customer service to explain the situation.
Creating repair order on website: https://youtu.be/gdjPIQbpSBQ